What areas do you serve?
We have five showrooms in the western US that cover 10 states, and three showrooms along the Northeast corridor serving Maryland up to Maine.
Do you sell retail?
No, we do not sell retail. We are a distributor, meaning we import the material and sell only to the trade. Customers can purchase through a fabricator/installer/designer/contractor, or through a floor shop that sells direct to the public.
What if I don’t have a fabricator / installer / designer / contractor / etc.?
Most trade professionals in the areas we serve already work with us. If you are planning on doing your own installation and aren’t working with a trade professional, often fabricators or floor shops are the best resources for purchasing.
How can I get slab pricing?
We cannot give slab pricing because we are a wholesale distributor and we only sell slabs to approved slab fabricators. There are many factors that influence the pricing of your countertop, such as square foot price, slab size, pattern, material workability, layout, and more. This is where fabricators come in to play. Because they will measure your space, template, fabricate, and install the material, they will provide you with the most accurate bid.
How can I get samples?
For PentalQuartz® and all tile we have in stock, you can make a list and check in with one of our showrooms. For special order tile, we generally check out samples for 10 days. Our natural stone slab samples are kept on the warehouse floor next to the corresponding slabs. Many natural stone slabs do not have samples, but we do have photos of most blocks in the Natural Stone Slab section of our website. You are also welcome to take your own photos as you walk through our warehouses.
What is your hold policy?
If you’ve selected a fabricator, a 14-day hold can be placed with no obligation. Within 14 days (including weekends), we need a confirmed purchase order from your fabricator or the hold will be automatically released. Although you have 14 days, we highly recommend that you speak with your fabricator in the first few days to make sure that they have all the necessary information to put together their purchase order. If you do not have a fabricator, you may still hold slabs but we must receive the fabricator’s name within 7 days.
Once we receive a confirmed purchase order, the hold can be extended to a cumulative total of 30 days, beginning on the day the slabs are first held. Within that time, the fabricator must pick up the slabs from our warehouse or pay in full. Slabs paid in full can be held in our warehouse an additional 60 days from the date of payment. If neither of these actions are taken, the hold will be released by our system.